| SatisSolve™
Key Benefits |
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- Speed: By definition,
any simulation modeling platform is computationally intensive.
Specifically, SatisSolve™ calculates quickly because it is
a native 32 bit application written entirely in C++, and optimized
for speed.
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- Finds the Key Drivers
That Most Contribute to Customer Satisfaction: SatisSolve™
has a full suite of analysis tools (e.g., SatisSolve™ can
find the most important key drivers in any segment, and output
them in Excel format or as 3-D graphs).
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- Statistical Significance
Testing: SatisSolve™ automatically and exhaustively finds
which key drivers are significantly different by segment. SatisSolve™
achieves this by automatically setting up all possible combinations
of segments compared against other segments and then testing for
differences using ANOVA and t-tests.
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- Sensitivity/Cross-Elasticity
Analysis: SatisSolve™ can automatically vary each key
driver individually while holding all other key drivers constant.
This allows a report to be automatically generated to see which
key driver changes cause most service quality improvement.
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- Gap Analysis:
SatisSolve™ can automatically find the largest gap between
performance and expectation.for each segment.
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- Automated Gap Closure
Analysis: SatisSolve™ can be instructed to automatically
close the gap between performance and expectation, and calculate
the effect that change will have on sales, revenue, retention
and customer satisfaction.
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- Complete What-iffing
and Simulation Modeling Capabilities: SatisSolve™ allows
the user to create any service quality concept desired. Concepts
can be added, deleted and changed. Attributes of the concept may
be omitted from the simulation to test their relevance.
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- Multiple Simulation
Modeling Outcomes: Simulation models built into SatisSolve™
include Share of Preference, Average or Percent Likelihood of
Purchase, Respondent Switching, Customer Retention, Marginal Benefit,
Customer Satisfaction, and Revenue Contribution (Dollar Volume
Opportunity).
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- Goal Solving:
SatisSolve™ can build a set of concepts that will maximize
customer satisfaction and minimize customer attrition at the lowest
possible cost to implement.
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- Visualization:
Both the analysis and modeling capabilities of SatisSolve™
can be visualized using advanced, built-in 3-D visualization charting.
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- Makes Recommendations:
SatisSolve™ identifies the best segmentation based on the
weighting of technical criteria (through linkage to SegmentSolve™).
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- Portable Reports:
The reports can be copied directly to any Windows-hosted spreadsheet,
or can be saved as an Excel spreadsheet.
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- Customizable:
The output reports of SatisSolve™ can be customized (e.g.,
data to include, sorting, etc.)
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