SatisSolve™ is customer
satisfaction decision support software. It includes tracking, analysis
and simulation modeling capabilities. SatisSolve™ is a superset
of PrefSolve™; in addition to all of PrefSolve's™ features,
SatisSolve™ allows the strategist to track CS change, plot the
gap between performance and expectation across all key drivers of
satisfaction, and to "what-if" with key performance drivers.
In this way, SatisSolve™ addresses the most frequent criticism
leveled against customer satisfaction engagements: poor or absent
linkage to real-world outcomes (e.g., sales and profitability).
What
Does SatisSolve™ Do Better Than Competition?
Finds all significant gaps between performance and expectation
Links CS to real-world business outcomes (sales, profitability,
retention)
"At-a-glance" quality report tells strategist "how
we are doing", "where the gaps are" and "what
will happen if we change"
Searches and solves for optimum CS changes (tests millions of
strategies automatically).
