| Our Service Quality Pledge |
| |
| At Decision Support Sciences we pledge that in every engagement: |
| |
|
- We are committed to true partnering. We know that we will never
know as much about your business as you do. And it is likely you
will never know as much about our core competencies as we do.
Partnering means taking the time to combine our knowledge together.
|
- We will strive to pack your engagement with “epiphanies”
– those moments when together we uncover new, smarter ways
of creating new solutions or customizing our existing approaches
to your needs.
|
- We are committed to excellence coupled to accountability. If
any Decision Support Sciences employee makes a material mistake, we own
up to it. And then make it right.
|
- We will place the success of your project above our profit model.
We are convinced this makes good, long term business sense. When
you see how hard we are willing to fight for success – it
creates a long term relationship. This is why our repeat client
rate is 300% higher than the industry average.
|
- We will not compromise any ethical standard - ever. If it has
been found that any employee of Decision Support Sciences has compromised
any standard, that employee will be immediately suspended from
pay and very likely, dismissed.
|
- We will unstrap the “consultant attitude”. Like
the Dilbert cartoon, many consultants can come across as arrogant
– as if God equipped than with some sort of an external
brain pack. Instead, we follow a servant-leader model of working
with our clients. Our goal is to serve you – and to let
excellence and repeat business be our reward.
|
- We pledge extraordinary effort. We will customize and adapt
our tools and approaches to get to the best available solution.
A central belief at Decision Support Sciences is to “go the extra
mile.”
|
- We hope to get to know you as a person. This does not
mean we wish to intrude in any way in your personal life! It does,
however, mean that as we get to know you in the context of your
work, we wish to facilitate that unusual level of transparency
that we believe is necessary when the goal is to develop truly
world-class solutions.
|
